We are working with leading courier companies to deliver your order with in 1-5 days depending upon the location.
Courier companies do not deliver to P.O Box, so we request you to provide complete address with street name and postal code.
Usually we ship the order within 2 days of order receiving. In case product is not available in stock, we will inform you and will custom made & ship within 2 weeks.
Return
Your 100% satisfaction is our top priority for each & every time you purchase from us. However if you believe that the goods are not meeting your expectations in terms of fitting & look, you may request for a return within 3 days from delivery date. We will not accept any return after this period. Once we confirm to return, you need to dispatch within 7 days.
If we confirm return of the goods and they are returned to us immediately in their original condition and at your expense (shipping), we will promptly replace your goods or process the refund.
Before processing a return please check that-
Note- Any product under Sale (Father’s Day, Diwali, New Year etc.) will not be accepted for return/refund. They can be exchanged only.
The customize orders (change in colors, design, sizes like, EE wide etc.) will not be accepted for return/refund. They can be exchanged only.
For return orders, a restocking fee of Rs.500 per pair will be deducted from the refund amount.
Exchange
Exchange is allowed once per order, on the exchanged order refund shall not be applicable if the customer wants to return exchanged item. Store credit will be issued in such cases.
The customize orders (change in colors, design, sizes like, EE wide etc.) will not be accepted for return/refund. They can be exchanged only.
Defective/Wrong Product
We double check your order before dispatch but If you received a wrong/defective product, inform us immediately within 2 days of receiving and we will bear the return shipping expenses. Otherwise for all returns or exchange, the shipping cost will be borne by the customer. After receiving the products, we will process exchange of product on priority. Refund will not be issued in such cases.
Package Delivered but not received
If the package is delivered but not received. We suggest you to check with neighbors or anyone else who may have accepted the package on your behalf. If you still can't find your package, please contact us immediately at support@lethato.in and we will be happy to assist you with next steps.
Lost & Damaged Products
We take the responsibility of your order till delivery. If your parcel is lost or damaged during the transit, inform us within 2 days and we will take it up with carrier and once verified by them, we will immediately send you the replacement. Lost or damaged orders are not eligible for a refund.